Our Privacy Commitment

Last Updated: February 18, 2026

Welcome to Our Privacy Journey

At Apoio Service Locacao e Promocao de Vendas Ltda, we believe your privacy deserves the same care and attention we put into our services. This policy explains how we handle your personal information when you visit apoioness.com or interact with our platform. We're committed to being transparent about our practices and giving you control over your data.

How We Keep Your Information Safe

Your data security is our top priority, and we use multiple layers of protection to keep your information secure. We employ industry-standard encryption, secure servers, and regular security audits to protect against unauthorized access. Our team receives ongoing training on data protection best practices, and we limit access to your personal information to only those employees who need it to serve you better. While we implement robust security measures, we also encourage you to use strong passwords and keep your account information confidential.

Information We Collect About You

We gather different types of information to provide you with the best possible experience on our platform. This includes information you directly provide to us, such as when you create an account, contact our support team, or use our services. We also automatically collect certain technical information when you visit our website, including your IP address, browser type, and how you navigate through our site. Additionally, we may receive information about you from third-party partners when you interact with our services through their platforms.

Staying Connected Through Text Messages

When you opt into our SMS program, you're agreeing to receive text messages from Apoio at the phone number you provided. We'll send you up to 4 messages per week containing service updates, promotional offers, and important account information. Message and data rates from your mobile carrier may apply, and message frequency may vary based on your interactions with our services. You can opt out at any time by texting STOP to any message you receive from us, and you'll get a confirmation text that you've been unsubscribed. For help with SMS services, simply reply HELP to any of our messages.

Your Rights Under California Privacy Law

If you're a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). You can request to know what personal information we collect, use, disclose, or sell about you, and you have the right to request deletion of your personal information in certain circumstances. You also have the right to opt out of the sale of your personal information, though we want to clarify that we don't sell personal information in the traditional sense. To exercise these rights, contact us at [email protected], and we'll respond to your request within the timeframe required by law.

How We Use Your Information

We use the information we collect to enhance your experience with our services and provide you with personalized content and offers. Your data helps us process transactions, respond to your inquiries, and improve our website functionality based on user behavior patterns. We also use your information for security purposes, such as detecting fraudulent activity and protecting your account from unauthorized access. Additionally, we may use your data to comply with legal requirements and communicate important updates about our services or policies.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to remember your preferences and improve your browsing experience. These small data files help us understand how you use our site, remember your login information, and provide you with relevant content. We use both essential cookies that are necessary for our website to function properly and optional cookies that help us analyze site performance and personalize your experience. You can control cookie settings through your browser preferences, though disabling certain cookies may affect some website functionality.

When We Update This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email, SMS, or by posting a prominent notice on our website before the changes take effect. We encourage you to review this policy periodically to stay informed about how we're protecting your information. The date at the bottom of this policy shows when it was last updated, and we'll always provide the effective date of any new version.

Protecting Children's Privacy

Our services are designed for adults, and we don't knowingly collect personal information from children under 13 years of age. If we discover that we've inadvertently collected information from a child under 13, we'll take immediate steps to delete that information from our systems. Parents or guardians who believe their child has provided us with personal information should contact us immediately at [email protected] so we can address the situation promptly.

Sharing Your Information Responsibly

We only share your personal information in specific circumstances and always with your privacy in mind. We may share information with trusted service providers who help us operate our business, such as payment processors, hosting services, and customer support platforms. These partners are required to protect your information and can only use it for the specific services they provide to us. We may also share information when required by law, to protect our rights or property, or in connection with a business transfer such as a merger or acquisition.

Third-Party Services and Links

Our website may contain links to third-party websites or integrate with external services that have their own privacy practices. We're not responsible for the privacy policies or practices of these external sites and services, even if you access them through our platform. We encourage you to read the privacy policies of any third-party websites you visit or services you use. When you interact with third-party content or services through our platform, your information may be subject to both our privacy policy and theirs.

Your Data Control Options

We believe you should have control over your personal information, and we provide several ways for you to manage your data and privacy preferences. You can update your account information, change your communication preferences, or request access to the information we have about you by logging into your account or contacting our support team. If you want to delete your account or have specific questions about your data, our friendly support team at [email protected] is ready to help you navigate your options.

Contact Us

We're here to help with any questions or concerns you might have about this privacy policy or how we handle your personal information. You can reach out to our support team in several ways:

This privacy policy was last updated on January 15, 2026, and reflects our current data handling practices.